A thoughtful experience from order to ritual.
At LÉ DETOX, we want you to feel confident when bringing our products into your daily ritual.
Because our products are personal-care and topical wellness products, certain products may not be eligible for return once opened or used. The final eligibility requirements and return window will be confirmed by LÉ DETOX before launch.
Return Eligibility
Eligible products may be returned within [X days] of delivery, provided they meet the requirements outlined in this policy.
To be eligible for a return, the product must be:
- Unused and unopened
- In its original packaging
- In resalable condition
- Purchased directly through the LÉ DETOX website
Products that have been opened or used may not be eligible for return due to hygiene and product-safety considerations.
How to Request a Return
If you would like to request a return, please contact us at [email address] with:
- Your order number
- The product you would like to return
- The reason for your request
Please wait for return instructions before sending anything back.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong product, please contact us at [email address] as soon as possible.
Include your order number and photographs of the product and packaging so that we can review the issue and determine the appropriate resolution.
Refunds
Once an approved return has been received and reviewed, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow [X–X business days] for the refund to appear, depending on your payment provider or financial institution.
Shipping Costs
Original shipping charges are [non-refundable / refundable under specified circumstances].
Return shipping costs are [the responsibility of the customer / covered by LÉ DETOX under specified circumstances].
These terms will be finalized before launch.
Exchanges
[LÉ DETOX to confirm whether exchanges will be offered.]
If exchanges are available, additional instructions will be provided here.
Final Sale Items
[LÉ DETOX to confirm whether any products or purchases will be considered final sale.]
Questions About Your Return?
We're here to help.
For questions about returns, refunds, or an order you've received, contact us at:
hello@ledetox.com.
